We will never share your data with third parties. We will only use your personal information to administer your enquiry and provide any services you have requested from us. For more information, please see our
Privacy & Cookie Policies
At AJ Crowe Plumbing and Heating Engineers, we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes.
By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to
email@example.com or you can telephone 01304 619434. Who are we?
We are AJ Crowe Plumbing and Heating Engineers
Our Gas Safety Business Registration Number is: 505209
How do we collect information from you?
We obtain information about you when you use our website, for example, or when you contact us about our services.
What type of information is collected from you?
The personal information we collect might include your name, telephone and email address (if you submit a message using the contact form), IP address, and information regarding what pages are accessed and when.
No personal information is stored on this website.
How is your information used?
We may use your information to:
to carry out our obligations arising from any contracts entered into by you and us
seek your views or comments on the services we provide
We review our retention periods for personal information on a regular basis.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
You have a choice about whether or not you wish to receive information from us.
If you do not want to receive direct marketing communications from us about our products and services, then you can select your choices by ticking the relevant box situated on the form on which we collect your information.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted.
You can change your marketing preferences at any time by contacting us by email:
firstname.lastname@example.org or you can telephone 01304 619434 How you can access and update your information
The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at
email@example.com or you can telephone 01304 619434.
You have the right to ask for a copy of the information AJ Crowe Plumbing and Heating Engineers hold about you (we may charge £10 for information requests) to cover our costs in providing you with details of the information we hold about you.
Security precautions in place to protect the loss, misuse or alteration of your information
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.
Once we receive your information, we make our best effort to ensure its security on our systems.
Links to other websites
Our website may contain links to other websites run by other organisations.
We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.
Use of 'cookies'
'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit.
They collect statistical data about your browsing actions and patterns and
do not identify you as an individual. What types of cookies are there?
Broadly, there are 4 types of cookie:
Performance cookies: These cookies collect anonymous information about users for the purpose of assessing the performance of a website. Common uses include well-known web analytics tools such as ‘Google Analytics’.
Functionality cookies: These are cookies that automatically remember choices that users have previously made in order to improve their experience next time they visit a website. For example, where users select their preferred settings and layout.
Targeting or Advertising cookies: These cookies are similar to performance cookies, in that they collect information about users’ behaviour. However, this information is used at individual user level to advertise products and services to users on the basis of the behavioural information collected. What cookies does the AJ Crowe Plumbing and Heating Engineers website use?
Your choices regarding cookies
It is possible to switch off cookies by setting your browser preferences.
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
Review of these Policies
We keep this Policy under regular review. This Policy was last updated in April 2018.